Your Privacy Matters at wz77

1 Introduction

This Privacy Policy ("Policy") describes how wz77 ("wz77," "we," "us," "our") collects, uses, stores, and shares personal data relating to individuals ("you," "your") who access or use the wz77 online gaming and sports betting platform at wz77.app. wz77 is committed to protecting the privacy and personal data of every player, particularly those based in Pakistan, and operates in accordance with the data protection obligations imposed by our international gaming licence.

This Policy applies to all personal data collected through the wz77 website, mobile-optimised platform, customer support channels, and any other touchpoint through which you interact with wz77. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated herein by reference.

If you have any questions about this Policy, or wish to exercise any of your data rights, please contact our support team at the details provided in Clause 14 of this document.

2 Personal Data We Collect

wz77 collects personal data that you provide directly, data generated through your use of our platform, and data received from third parties such as payment processors and identity verification services. The specific categories of personal data we collect are detailed in the table below.

Category	Examples	Source
Identity Data	Full name, date of birth, CNIC number, passport number	Provided by you during registration or KYC verification
Contact Data	Email address, Pakistani mobile number, city of residence (e.g. Karachi, Lahore, Islamabad)	Provided by you during registration
Financial Data	JazzCash wallet number, EasyPaisa number, bank account details (HBL, UBL, Meezan Bank, Allied Bank), USDT TRC20 wallet address	Provided by you when making deposits or withdrawal requests
Transaction Data	Deposit history, withdrawal history, bet history, game session records, PKR amounts wagered	Generated automatically through your platform activity
Technical Data	IP address, device type, browser type and version, operating system, screen resolution, session timestamps	Collected automatically via cookies and server logs
Usage Data	Pages visited, games played, betting markets accessed, time spent on platform, click patterns	Collected automatically via analytics tools
Communications Data	Live chat transcripts, support email content, feedback submitted	Generated through your interactions with wz77 support
Responsible Gaming Data	Deposit limits set, self-exclusion periods, cooling-off periods, problem gambling indicators	Provided by you or identified through automated monitoring

2.1 Data You Are Not Required to Provide

Certain data fields during registration are optional. However, wz77 may be unable to process withdrawal requests or unlock full platform features for accounts where mandatory KYC data — such as CNIC verification — has not been provided. wz77 will clearly indicate which fields are mandatory at the point of collection.

3 How wz77 Uses Your Personal Data

wz77 uses personal data collected from Pakistani players and other users for the following specific purposes:

• Account Creation & Management: To register your wz77 account, verify your identity, and maintain your account in accordance with our Terms & Conditions.
• Transaction Processing: To process deposits in PKR via JazzCash, EasyPaisa, and bank transfers, and to process withdrawal requests through your verified payment method.
• Identity Verification (KYC/AML): To verify your age (21+), identity, and source of funds in compliance with anti-money laundering obligations and our international gaming licence requirements.
• Platform Personalisation: To customise your wz77 experience, including displaying relevant cricket betting markets, PSL odds, and game recommendations based on your activity.
• Customer Support: To respond to your support queries via live chat or email, and to maintain records of those interactions for quality assurance purposes.
• Responsible Gaming Monitoring: To identify patterns of play that may indicate problem gambling behaviour, and to apply responsible gaming interventions in line with our obligations under our gaming licence.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, collusion, bonus abuse, and any other conduct that threatens the integrity of the wz77 platform.
• Legal Compliance: To comply with applicable laws, regulatory requirements, court orders, and requests from law enforcement authorities.
• Marketing Communications: To send you promotional offers, bonus alerts, and new game notifications — but only where you have provided explicit consent. See Clause 12 for details.
• Platform Improvement: To analyse aggregate usage data to improve the wz77 platform, fix bugs, and develop new features for our Pakistani player community.

4 Legal Basis for Processing

wz77 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to fulfil the contract between you and wz77, including operating your account, processing transactions, and providing gaming services.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including KYC/AML checks, age verification, and responding to lawful authority requests.
• Legitimate Interests: Processing carried out in pursuit of wz77's legitimate business interests — such as fraud prevention, platform security, and customer support — where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Sharing Your Personal Data

wz77 does not sell, rent, or trade your personal data to any third party. However, we may share your personal data with carefully selected third parties in the following circumstances:

5.1 Payment Processors

To facilitate deposits and withdrawals in PKR, wz77 shares the minimum necessary financial data with our authorised payment processors, including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and USDT TRC20 network operators. These processors are contractually bound to use your data only for the purpose of processing your transactions.

5.2 Identity Verification Providers

wz77 uses third-party KYC service providers to verify your identity, CNIC, and age as required by our gaming licence. These providers are authorised to process your identity documents solely for verification purposes and are prohibited from using that data for any other purpose.

5.3 Regulatory & Law Enforcement Authorities

wz77 may be required to disclose personal data to regulatory bodies, law enforcement agencies, tax authorities, or other governmental organisations where required by law, court order, or our gaming licence obligations. wz77 will notify affected players of such disclosures where legally permitted to do so.

5.4 Game Providers

Third-party game developers whose titles are hosted on wz77 — including providers of slot games, live casino, Super Bingo, and Happy Fishing — may receive limited technical and transactional data necessary to deliver game functionality. These providers do not receive personally identifiable data beyond what is technically required.

5.5 Group Companies

wz77 may share personal data within its group of companies for internal administrative purposes, including consolidated reporting, shared fraud prevention systems, and group-level compliance functions. All intra-group data transfers are governed by internal data sharing agreements.

6 Cookies & Tracking Technologies

wz77 uses cookies and similar tracking technologies on the wz77 platform to enhance your user experience, maintain session security, and collect analytical data. The main types of cookies used by wz77 are as follows:

• Essential Cookies: Required for the platform to function correctly — including session management, login state, and security tokens. These cannot be disabled.
• Analytical Cookies: Used to collect anonymised data about how players use wz77 — which pages are visited most, how long sessions last, and which cricket betting markets are most popular. This data helps us improve the platform.
• Preference Cookies: Store your language and display preferences to personalise your wz77 experience across sessions.
• Marketing Cookies: Used to deliver relevant promotional content within the wz77 platform. These are only activated where you have consented to marketing communications.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the wz77 platform. wz77 does not use third-party advertising network cookies for the purpose of serving ads on external websites.

7 Data Security

wz77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• AES-256 encryption of personal data at rest on all wz77 servers;
• TLS 1.3 protocol for all data transmitted between your device and wz77 servers;
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis;
• Regular independent security audits and penetration testing of the wz77 platform;
• Two-factor authentication (2FA) available for all player accounts;
• Automated fraud detection and anomaly monitoring systems operating 24/7;
• Incident response procedures ensuring rapid detection, containment, and notification of any data breach.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach affecting your personal data, wz77 will notify you and the relevant regulatory authority in accordance with the notification timelines required by applicable law.

8 Data Retention

wz77 retains personal data for the period necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by law or our gaming licence. The general retention guidelines applied by wz77 are as follows:

• Active Account Data: Retained for the lifetime of your wz77 account plus five (5) years following account closure, to comply with AML record-keeping obligations.
• KYC & Identity Documents: Retained for a minimum of five (5) years following account closure, in compliance with international gaming licence requirements.
• Transaction & Betting Records: Retained for five (5) years following each transaction, for regulatory audit and dispute resolution purposes.
• Support Communications: Retained for two (2) years following the closure of each support interaction, for quality assurance and dispute reference.
• Marketing Consent Records: Retained for the duration of your consent and for three (3) years following consent withdrawal, as evidence of your consent status.

Following the applicable retention period, personal data is securely deleted from wz77 systems or anonymised such that it can no longer be linked to any identifiable individual.

9 Your Data Rights

As a wz77 player, you have the following rights in relation to your personal data:

• Right of Access: You have the right to request a copy of the personal data wz77 holds about you. We will respond to verified access requests within thirty (30) days.
• Right to Rectification: If any personal data wz77 holds about you is inaccurate or incomplete, you have the right to request correction. Contact support with the specific data point to be corrected and supporting evidence.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis for processing applies. Note that wz77 may be required to retain certain data for AML compliance even following an erasure request.
• Right to Restrict Processing: In certain circumstances you may request that wz77 restrict processing of your personal data — for example, while the accuracy of data is under dispute.
• Right to Data Portability: You have the right to receive personal data you have provided to wz77 in a structured, machine-readable format for transfer to another service provider, where technically feasible.
• Right to Object: You have the right to object to processing based on wz77's legitimate interests, and to object to direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please submit a written request to [email protected]. wz77 may request additional verification of your identity before processing a data rights request. We will acknowledge your request within 48 hours and provide a substantive response within thirty (30) days, or notify you if an extension is required.

10 Children & Minors

wz77 employs age verification mechanisms at the point of registration and reserves the right to request documentary proof of age — including a copy of a valid CNIC or passport — at any point during the account lifecycle. Parents or guardians who believe that a minor has registered a wz77 account should contact [email protected] immediately. wz77 will investigate all such reports as a matter of priority and will cooperate fully with parental requests and any applicable authority.

11 International Data Transfers

wz77 operates under an international gaming licence and uses service providers located in multiple jurisdictions. As a result, your personal data may be transferred to and processed in countries outside of Pakistan. Where such transfers occur, wz77 ensures that appropriate safeguards are in place to protect your data, including contractual data protection obligations imposed on all recipient third parties consistent with the standards required by our licensing authority.

By using the wz77 platform and accepting this Privacy Policy, you consent to the transfer of your personal data to jurisdictions outside Pakistan where necessary for the provision of wz77 services, subject to the safeguards described above.

12 Marketing Communications

wz77 may send you promotional communications — including bonus offers, PSL betting market alerts, new game launch notifications, and platform updates — by email or SMS to your registered Pakistani mobile number, but only where you have explicitly opted in to receive such communications during registration or through your account settings.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any wz77 marketing email;
• Replying STOP to any wz77 marketing SMS;
• Updating your communication preferences in your wz77 account settings panel;
• Submitting an opt-out request to [email protected].

Please allow up to five (5) business days for opt-out requests to take effect across all wz77 communication channels. Opting out of marketing communications will not affect transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — which will continue to be sent as they are essential to the operation of your account.

13 Changes to this Privacy Policy

wz77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our international gaming licence obligations. Where a material change is made to this Policy, wz77 will notify registered players by email and/or by displaying a prominent notice on the wz77 platform at least seven (7) days before the change takes effect.

The "Last Updated" date at the top of this Policy will be revised each time an update is made. Your continued use of the wz77 platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must cease using the platform and request account closure prior to the effective date.

14 Contact & Complaints

If you have any questions, concerns, or complaints regarding the way wz77 processes your personal data, or if you wish to exercise any of your data rights, please contact us using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 from within your wz77 account dashboard — English and Urdu supported
• Response Time: Within 48 hours for email; typically under 5 minutes for live chat

If you are not satisfied with wz77's response to a privacy complaint, you have the right to escalate the matter to the data protection or gaming regulatory authority responsible for overseeing wz77's international gaming licence. Details of the applicable authority are available upon request from our support team.